Returns & Exchanges
Thank you for your purchase from Sassenach Scents™. If you are not entirely satisfied with your purchase, we're here to help.
RETURNS/EXCHANGES: You have 14 calendar days to return or exchange an item from the date you received it. To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
REFUNDS: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your return after inspecting the item, should you not want to exchange the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) if a refund is what you request. You will receive the credit within 3 to 5 business days, depending on your card issuer's policies.
RETURN SHIPPING: You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
CONTACT US: If you have any questions on how to return or exchange your item, please contact Maggie Rose at firstname.lastname@example.org