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Terms & Conditions

 

Terms & Conditions

 

General the 'Company' means Sassenach Scents ™. The 'Purchaser' means the person whose order is accepted by the Company. The 'Recipient' means the person who receives goods produced by the Company and purchased by the Purchaser.

 

Ordering

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As soon as an order is placed, the Purchaser is deemed to have agreed to, and is bound by, the terms and conditions herein described by the Company. A contract of sale is deemed to exist as soon as the Company dispatches an email message to the Purchaser, confirming that the Company has received the Purchaser's order, regardless of whether the Purchaser receives the confirmation email or not.

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Upon placing your order for any of our products, you agree to these terms and conditions, and acknowledge the safety regulations applied regarding the use of your products. 

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Should you place an order, and request a cancellation/ refund / or amendment to your order after your order is placed -

please note - that the merchant cannot issue any type of refund until your funds are received in full by the merchant.

 

If you pay by credit card (as mentioned on all the product pages), your order will not ship until funds are received by your card supplier (bank/credit card/etc).

 

This can take anywhere from 5 to 10 business days depending on your country. 

 

If you pay PayPal, (as mentioned on all the product pages), your order will ship immediately following the creation of your products. Please see "SERVICE" directly below.

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In addtion, any refunds (partial or full) are subject to processing fees by the merchant - as your bank, credit card company and PayPal deduct service fees from the merchant when the payment is made - therefore, the merchant holds the right to deduct those service fees from your refund that they were charged for your order. 

 

Service fees vary by bank, credit card company, and PayPal dependant on the amount of the payment made for the order.

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Service

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As these are handmade, artisan candles, they are created in small batches and take up to 3 to 5 working days.

The Company aims to dispatch all orders following the three to five working days.

Any delays over and above this time will be notified by telephone or e-mail. 

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Safety

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As the consumer, it is your responsibility to ensure the safety of your home and surroundings when using candles or wax melt burners.

NEVER allow the wax to melt down to the bottom of the container. If you see the bottom of the wick, immediately extinguish your candle and allow it to cool before handling.

 

DO NOT pick up any containers (glass, ceramic, terracotta, etc) with your bare hands while the candle is burning or after it has been extinguished.

 

All containers MUST be allowed to cool prior to handling.

 

In addition, any candles and wax melt burners should NEVER be placed near flammable objects (such as curtains, clothing, cloth, paper, etc, etc) while in use. They must also be kept away from pets.

 

Again - it is your responsibility, as the consumer, to ensure the use of your candle and/or wax melts are used safely in accordance to these regulations within your surroundings.

 

It is NOT the responsibility of the merchant, and the merchant is NOT liable for any damages ensued due to the negligence of the consumer.

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Returns & Exchanges Policy

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Please refer to and review our RETURNS & EXCHANGES POLICY found both on our main menu and footer menu.

 

The quantity of any consignment of Goods as recorded by us upon dispatch from our place of business shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.

 

We shall not be liable for any non-delivery of Goods (even if caused by our negligence) unless written notice is given to us within 5 days of the date when the Goods would, in the ordinary course of events, have been received.

 

Any liability we have for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time.

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Complaints

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If you have any complaints about our products or services please contact us VIA EMAIL to: info@sassenachscents.co.uk

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Online Security

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The Company has taken every precaution to ensure your online transaction is completely safe.

No credit or debit card details are kept on our website and all payment details are handled by

secured Wix Payments and PayPal, which is fully PCI DSS compliant.

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Cookie Policy

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A cookie is a short text string that is saved to your hard drive via your browser. The Company uses cookies on this website to provide useful features and as a means of storing temporary information which makes this site easier to use.

Further information can be found in our Privacy Policy.

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Technical Difficulties

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If you experience technical difficulties using this site please contact info@sassenachscents.co.uk

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Prices

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All prices shown are applicable until further notice. Product prices and delivery costs are shown in GBP and are inclusive of VAT at the current rate, where applicable. Any local import or customs taxes are the responsibility of the Purchaser.

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Governing Law and Jurisdiction

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These conditions are governed by and construed in accordance with European law.

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Statutory Rights

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Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness or description of the goods supplied.

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Copyright/Trademark

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The entire contents of this website (including all text, photography and artwork) are protected by copyright/trademark.

 It may be viewed solely for private purposes. Any other use is not permitted without the written permission of the Company.

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Disclaimer:

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Viruses

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The Company aims to ensure that the website is virus free but cannot be held responsible for any transfer of virus experienced as a result of downloading material from the website.

 

Links

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The website may contain links to other websites operated by parties other than the Company. The Company does not control these websites and is not responsible for their contents. The inclusion of links does not imply any endorsement of the products or services shown on these links and are provided for information only. All links made to such other sites are made at the user's risk and the Company accepts no responsibility for any linked sites.

 

Liability

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We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of, or in any way connected with, the use or inability to access the Company's website and its associated services.

 

The Company endeavours to ensure that the website is kept at optimal functionality. However, this cannot be guaranteed and no responsibility is accepted for any errors or interruptions experienced on the website. The Company shall be released from its obligations in the event of circumstances out with their control that cause the website and associated services to be unavailable.

 

The Company and the hosts of this website accept no responsibility for, and exclude all liability in connection with, browsing this site, downloading any material from it and from all the matters listed above. The Company makes no (and expressly disclaim all) representations or warranties of any kind, express or implied, with respect to this site, including, but not limited to, any liability for errors, inaccuracies, omissions and warranties of merchantability.

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Safety

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As the consumer, it is your responsibility to ensure the safety of your home and surroundings when using candles or wax melt burners.

NEVER allow the wax to melt down to the bottom of the container. If you see the bottom of the wick, immediately extinguish your candle and allow it to cool before handling.

 

DO NOT pick up any containers (glass, ceramic, terracotta, etc) with your bare hands while the candle is burning or after it has been extinguished.

 

All containers MUST be allowed to cool prior to handling.

 

In addition, any candles and wax melt burners should NEVER be placed near flammable objects (such as curtains, clothing, cloth, paper, etc, etc) while in use. They must also be kept away from pets.

 

Again - it is your responsibility, as the consumer, to ensure the use of your candle and/or wax melts are used safely in accordance to these regulations within your surroundings.

 

It is NOT the responsibility of the merchant, and the merchant is NOT liable for any damages ensued due to the negligence of the consumer.

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